MOVING FAQ

Kinsmen Movers operates primarily within the city of Calgary and surrounding areas, covering approximately a 500km radius from the city. We are deeply familiar with this region, which ensures efficiency in our service delivery.

In addition to local moves, we also offer long-distance moving services across Canada. So whether you’re moving across the street or across provinces, you can count on us to provide a reliable and efficient service that suits your specific needs.

Kinsmen Movers provides a comprehensive range of moving services to cater for diverse customer needs. These services include loading and unloading, packing and unpacking, residential moving, office moving, long-distance moving as well as safe and piano moving services.

Our team is equipped with the necessary skills and expertise required for each type of service. Our goal is to deliver top-notch service quality that guarantees customer satisfaction regardless of the complexity or simplicity of the move.

Our packing and unpacking service is designed to take stress off your shoulders by providing professional assistance throughout these critical stages of your move. Firstly, our trained packers use high-quality packing materials to ensure all items are packed securely for transit.

Upon arrival at your new destination, we assist in unpacking all items while ensuring that everything is accounted for in perfect condition. Our meticulous approach means you can transition into your new space without worrying about losing or damaging any items during transit.

Special items like pianos and safes require expert handling due to their size and delicacy - which is exactly what we offer at Kinsmen Movers. With special equipment for such tasks at hand including commercial safes, residential safes gun safes among others

Our piano movers are experienced in handling various types of pianos using quality piano moving equipment so as to ensure no harm comes upon them during transportation process.Safety coupled with our dedication makes sure these specialty moves go smoothly without compromising on safety

Long-distance moves require extensive planning and coordination, which is why we provide specialized services for these types of moves. Our team works with you throughout the entire process, making sure every aspect of your move is handled professionally and efficiently.

Furthermore, we understand that moving across provinces or territories can be daunting. That's why our long-distance moving service is designed to alleviate your stress and make your transition as smooth as possible. We cover all parts of Canada and are committed to providing exceptional customer service every step of the way.

Scheduling a moving service is a simple process. You can initiate your booking by visiting our website and filling out the contact form with necessary details, or by calling us directly to discuss your requirements. Upon receiving your request, one of our representatives will get in touch to confirm the details, provide you with a quote and finalize the booking process.

In addition to this, we also offer consultation sessions for customers who have specific needs or concerns related to their move. During this session, our team can help you understand what kind of service would be best suited for your situation. It's all about making your moving experience as seamless and convenient as possible.

There are several variables that come into play when calculating the cost of a move. The primary factor being distance - if you're relocating within Calgary or embarking on a long-distance move across Canada will result in different pricing structures.

Furthermore, size plays an integral role too; more items require more resources and time hence increasing costs. Another aspect to consider is special requirements: If there are large or delicate items like pianos and safes or hurdles like narrow hallways or multiple flights of stairs these could add to the overall price due to increased labor or special equipment required.

We believe in transparent pricing which means all charges are stated upfront during the initial quote stage. No hidden fees, no surprises – that’s our commitment to you.

However, it's important for customers to understand that certain circumstances could incur additional charges not initially included in the estimate. These might include situations involving unforeseen complexities during relocation such as access issues at new premises requiring extra labor time etcetera . As we're committed towards ensuring maximum satisfaction for our customers we ensure any potential changes are communicated promptly and transparently.

Understanding that circumstances can sometimes change unexpectedly, we offer a certain degree of flexibility when it comes to altering booking dates or times. If you need to adjust your moving schedule, we ask that you notify us as soon as possible.

Please note that while we always try our best to accommodate changes, it is subject to the availability of our resources and personnel at the new proposed time. We would appreciate receiving such information with ample time ahead so as not to disrupt other bookings and operations. 

We understand that life happens and sometimes plans need to change – which is why we've incorporated a fair policy for cancellations and rescheduling in place.

Should you need to cancel or reschedule your booked move, kindly inform us immediately so adjustments can be made on our end. Please note though certain conditions may apply depending upon how close the cancellation or rescheduling request is made in relation to the booked moving date.

Also worth mentioning is that there might be small fees involved for cancellations especially if they're requested too close to the moving date but rest assured these are kept minimal.